Yufuin Onsen Hinoharu Ryokan

This was an amazing experience, from check in all the way to check out. It’s a 10 minute stroll to and from Yufuin Station, a nice walk with shops along the way. We were greeted at the door by the staff, so friendly, nice and helpful, super easy check in process, immediately took our large baggage away to our room no problem. A staff member guided us to the room, introducing the amenities and the property along the way, he was super helpful and spoke very good English. He went through the offerings in the room and we were surprised to have our own Onsen in the room even though we booked a cheaper room. He organized dinner times for us before hand and our bags were waiting for us in the room. The dinner was multi course with local and high quality ingredients, it show case a bit of everything, from the sea, lakes and land. It was delicious along with great service. It was served in a separate dinning room with just us. The 3 private onsens were super nice, private and large and because they were only 11 rooms, they were not busy. The public open air bath were also very nice. The bed was comfortable with fast wifi and good AC. Breakfast was filling and was high quality as well. We needed our bags shipped to another hotel we were staying at, they arranged it no problem and the pricing was good. Worth every penny.

Excellent Location in the middle of cute shopping street with two museums within 3-5 min walk, pleasant to the eyes, and an easy along-the-river walk at the back. Yet, it is quiet and exclusive. But it is 12 min walk from train / bus station . Manageable on flat road with nice shops on both sides.

Dinner and breakfast were exceptionally good. They took into account that two members of my party had food allergies. We were allowed to use both the public and private onsen facilities at no extra charge. There were no restrictions on the number of times we can use the private onsen facilities as long as they were available. Location of the hotel was right next to the main shopping street, near the popular croquette stand. The staff were very accommodating and allowed us to leave our bags with them both before check-in and after check-out so that we can continue to explore Yufuin unencumbered.

- Beautiful and quiet environment. - Appointed staff was assigned to serve us throughout our stay. She is very helpful, professional and tried her best to speak to us in English. We really appreciated her effort and service to us. - meals are beautifully displayed and delicious - comfortable room - love the private onsen - good location

The service by Erica was excellent. She looked after us a group of 6 in 3 rooms. She was cheerful, patience and walked us through everything we needed to know. We all enjoyed staying at this onsen.